MAISON LELEU

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‌Effective Date: September 11, 2026‌

Welcome to the official Shipping Policy of MAISON LELEU FURNITURE, the curated small home decor brand operating through our e-commerce platform MAISON LELEU FURNITURE. Rooted in our founding belief that tiny, well-curated decor pieces can turn every ordinary corner of a home into a warm, welcoming personal sanctuary, we have built our global shipping system around 6+ years of experience serving our 55,000+ customers across the world, ensuring every order of our handpicked Zen sculptures, candle holders, art paperweights, and other unique accents reaches you safely and on time. We have designed this policy to fully outline all our shipping terms, delivery timelines, fee structures, and related processes, to keep every shopper fully informed before, during, and after they place an order in our store.

1. Order Processing Timeline

Every order you place on our website goes through a careful pre-dispatch inspection process, to match our 97% customer satisfaction standard across our 260+ total product catalog. After your payment is confirmed successfully:

  • All in-stock items will be inspected for quality completeness, securely packaged with protective eco-friendly wrapping to avoid any transit damage, and dispatched within 1 to 3 business days. Business days exclude public holidays in France, weekends, and any officially announced regional non-working days.
  • If your order includes a pre-order or restocking item clearly marked on the product page, we will send you a separate email notification confirming the estimated dispatch date as soon as possible, and keep you updated in real time if there are any minor unforeseen delays to the restock schedule.
  • We will send you an immediate order confirmation email to your registered email address once your payment clears, followed by a dispatch notification with your unique tracking number the moment your parcel leaves our facility.

2. Shipping Regions and Delivery Timeframes

We offer shipping services to nearly all regions across the globe, with tiered delivery timelines tailored to your location:

  • ‌Domestic France Delivery‌: Orders shipped within metropolitan France typically take 2 to 5 business days to reach your address after dispatch. For customers in Paris and surrounding areas, many eligible orders can even arrive within 48 hours of being dispatched.
  • ‌EU Regional Delivery‌: All orders sent to other European Union member states will arrive within 5 to 10 business days after dispatch, with full real-time tracking available for every step of the journey.
  • ‌International Rest of World Delivery‌: For customers located outside the European Union, standard international shipping takes 10 to 21 business days. Please note that for these cross-border orders, additional local customs clearance procedures that are outside our direct control may occasionally extend delivery timelines slightly, and our support team will assist you to follow up on any stuck customs parcels at your request.

3. Shipping Fee Rules

We apply transparent, weight and distance-based shipping fees calculated automatically at the checkout page after you input your delivery address:

  • All orders with a total value over 75 EUR qualify for free standard shipping across metropolitan France automatically, no additional code required.
  • EU orders over 120 EUR unlock free standard shipping, with the discount applied at checkout.
  • For all other international orders below the free shipping threshold, shipping fees will be clearly displayed before you complete your payment, with no hidden additional charges added later after you place the order.
  • Please note that for orders sent outside of the European Union, local import duties, taxes, and customs processing fees set by your home country’s regulatory system are the sole responsibility of the customer, and these charges are not included in the product price or shipping fee you pay to MAISON LELEU FURNITURE. We recommend you check your local customs policies before placing your order to avoid unexpected extra costs.

4. Parcel Tracking, Lost and Damaged Order Handling

Once your order is dispatched, you can use the tracking number we sent to your email to monitor the full real-time location of your parcel on our website or the official logistics provider’s tracking portal. If your parcel is confirmed completely lost by our logistics partner during transit, we will offer you two options: a full store credit equal to your total order value, or a 1:1 re-shipment of all items in your original order, completely free of extra charge. For parcels that arrive with visible outer packaging damage, please make a video or take clear photos of the unboxing process before you open the parcel, and contact our support team within 48 hours of delivery, we will arrange a free replacement or eligible return process following our Refund and Returns Policy.

If you have any questions about your shipping status, you may reach our support team via email at invmng@maisonleleufurniture.com, visit our physical store at 15 Rue des Saints-Pères, 75006 Paris, France, or call us at +33 1 4296 8985 during our business hours.