Effective Date: September 11, 2026
Welcome to the official Refund and Returns Policy of MAISON LELEU FURNITURE, operating through our e-commerce platform www.maisonleleufurniture.com. At MAISON LELEU, where we curate carefully selected tiny home accents to turn every corner of your space into a cozy personal sanctuary, we prioritize full transparency around all post-purchase processes for every shopper in our community of over 55,000 global customers. This policy clearly outlines all terms governing product returns, eligibility criteria, and processing rules for all orders placed on our site, to ensure every transaction meets your expectations. We explicitly emphasize at the start that no pure refund-only requests without returning the purchased physical item will be approved under any circumstances, as all our curated pieces from our Zen wire tree sculptures to handcrafted ceramic vases are carefully inspected before dispatch, and we strictly uphold this rule to maintain fair operations for all our shoppers.
1. Core Ground Rule: No Refund-Only Requests Permitted
As a foundational non-negotiable term of this policy, MAISON LELEU FURNITURE does not accept any request for a 100% or partial monetary refund that is not accompanied by the full return of the physical product you received. We do not process any “only-refund, no-return” claims, even if you state the item is no longer in your possession, damaged accidentally after delivery, or misplaced after receiving your order. Every refund-related approval is tied directly to you sending back the full, eligible purchased item to our designated return address. This rule applies to every category of our 260+ curated products, ranging from our kinetic desktop sculptures to our geometric candle holder collections, for all customers across all regions we ship to.
This policy is designed to protect both our shoppers and our brand, to prevent fraudulent claims, and ensure we can continue to offer the same high-quality, carefully sourced home decor pieces we have delivered over our 6+ years of operation with our 97% customer satisfaction rate. The only exception to this rule is confirmed scenarios where our logistics partner verifies your order was completely lost in transit, and you never received any physical goods from us at all.
2. General Return Eligibility Criteria
To submit a valid return request that qualifies for processing, your request must meet all of the following requirements:
- You must submit your return application via our official contact email invmng@maisonleleufurniture.com within 14 calendar days from the date you signed to receive your ordered product. No return requests submitted after this 14-day window will be accepted.
- The returned product must be in its original, unused, undamaged condition, with all original factory packaging, tags, accessories, and instruction manuals fully intact. Products that show signs of installation, long-term display, accidental damage caused after delivery, or stains from personal use are not eligible for return.
- Customized, personalized, or made-to-order decor items that we produced exclusively to match your individual design requests are not eligible for returns, except in cases of confirmed manufacturing defects on our part.
- All discounted clearance sale items marked as “final sale” on our product pages are not eligible for return or exchange.
3. Return Shipping and Processing Workflow
Once our support team confirms your return request meets all eligibility criteria, we will send you clear instructions for our designated return mailing address. You will be responsible for covering all return shipping costs, unless the return is initiated because we shipped you an incorrect product, or the item arrived with confirmed manufacturing defect or damage that occurred during transit.
After we receive and inspect the returned product at our warehouse, our team will complete a full condition verification within 3 business days. If the item passes all our checks, you will be provided with two mutually agreeable options: 1) An equivalent store credit that you can use for any future purchase across our full product catalog, with no expiration date; 2) An exchange for another product of equal or higher value from our New Arrivals or Cozy Top Decor collections, with you only covering the price difference if you select a higher-value item. Monetary refunds to your original payment method are only approved in rare edge cases, such as when the exact item you ordered is permanently out of stock and no suitable exchange option can be arranged.
If you have any questions about this policy, you may reach our team via our physical address at 15 Rue des Saints-Pères, 75006 Paris, France, or contact us by phone at +33 1 4296 8985 during our business hours.